STORE POLICY

 

The following describes the terms on which Allureskins Pte. Ltd. offers you access to our services.

Introduction

Welcome to Allureskins Pte Ltd. By using the potionskins.com website including its related sites, services and tools (the "Website"), you agree to the following terms, including those available by hyperlink, with Allureskins Pte. Ltd., Singapore and its affiliates (together "Allureskins", "Potions" or the "Company"), and the general principles for this Website. If you have any questions, please contact or email us.

 

This Agreement is effective on May 1, 2020 for current users, and immediately upon acceptance by new users.

 

Scope

Before you become a member of the Website, you must read and accept all of the terms and conditions in, and linked to, this Terms of Use and Privacy Policy. We strongly recommend that, as you read this Terms of Use, you also access and read the linked information. By accepting this Terms of Use, you agree that this Terms of Use and Privacy Policy will apply whenever you use our Website and services, or when you use the tools we make available to interact with our Website and services.

 

Your Account

If you use this Website, you are responsible for maintaining the confidentiality of your account with potionskins.com ("Account") and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.If you are under 18 years old, you may use this Website only with authorisation from a parent or legal guardian.

 

The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

 

Using this Website

While using this Website, you will not :​

  • violate any laws, third party rights, or our policies;

  • use our Website or services if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Website;

  • circumvent or manipulate our fee structure, the billing process, or fees owed to the Company;

  • post false, inaccurate, misleading, defamatory, or libellous content (including personal information);

  • transfer your Account to another party without the Company's consent;

  • distribute or post spam, chain letters, or pyramid schemes;

  • distribute viruses or any other technologies that may harm the Website, or the interests or property of users of the Website;

  • copy, modify, or distribute content from the Website and the Company's copyrights and trademarks; or

  • harvest or otherwise collect information about users, including email addresses, without their consent; or

  • use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, holds or other policy consequences


Violations of this policy may result in a range of actions, including:​​

  • Limits placed on account privileges

  • Account suspension / termination

  • Criminal charges / claim for damages

 

Abusing our Website

We keep our Website and services safe and working properly. Please report problems, offensive content and policy violations to us.

Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to our sites and their content, delay or remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off-site transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time.

 

Purchase and Payment

You should carefully read the item detail page and review information such as price, option price, (overseas) shipping charges, import duty, etc. and terms and conditions for sales before purchasing an item.

 

We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

 

Customs

If the country of the seller is different from the country of the buyer, the buyer is considered the importer of record and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Buyers should make sure that they can lawfully import the item into the buyer's country before purchasing the item.

 

Buyers may be subject to import duties and taxes, which are levied once a shipment reaches the buyer's country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise in the item detail page explicitly; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information.

 

Your privacy is important to us, and we know you care how information about your order is used and shared. We would like our international buyers and sellers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

Also, the company or sellers may provide certain order, shipment, and product information--such as titles--to our or their international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require us or sellers to state the value of the purchased item directly on the package.

 

Delivery

On receipt of the payment from the buyer, the Company shall take necessary actions for delivery in accordance to its operation protocols.

The Company shall take reasonable actions for buyers to receive purchased items within the time period specified by the seller on the item detail page. 

The Company may at its option provide overseas delivery service and other services related to delivery in association with third-party service providers.

 

Cancellation, Return and Refund

Buyers may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.

 

Buyers may request for return of purchased items at any time within 7 days from the date of receipt. With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers.

 

Return costs shall be borne by the party attributable to the return request, such as:

  • the buyer, where the return is due to his/her change of mind; and

  • the seller, where the return is due to the defects in the item, delivery delay or delivery of the wrong or different item

 

For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. We or sellers take no responsibility and assume no liability for such cases.

 

Upon completion of the cancellation or the return process, the Company shall refund the purchase by immediately canceling the credit card transaction authorisation in the case of payment by credit card or by depositing the amount paid by the buyer in the account of the buyer in the case of payment by cash. Buyers may at any time request to withdraw from the account of the buyer and the request amount shall be remitted to the buyer's bank account within 3 business days.

 

Pricing

The Company shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated. 

 

The price of items and option items for sale will be determined by the Company at its own discretion. 

The price of an item and Shipping Charge shall include the entire amount to be charged to buyers such as sales tax, value-added tax, tariffs, etc. and sellers shall not charge buyers such amount additionally and separately.

 

The Company may at its discretion engage in promotional activities to induce transactions between buyers and the Company by reducing, discounting or refunding Basic Fees and other service fees, or in other ways. The final actual price that buyers will pay will be the price that such adjustment is applied to.

 

For the purpose of promoting the sales of the items listed by sellers, the Company may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by the Company.

International Trading

The Company may list their items on global third party website for international or cross-border trading. 

Service Fees

Joining this Website is free, we do not charge buyers any fees for registration.

Other Businesses

The Company operate e-stores, provide services, sell products or list advertisement on this Website, and this site may link to sites of affiliated companies and certain other companies. The Company is not responsible for examining or evaluating, and does not warrant the products of such business or individual or the content of their web sites. The Company does not assume any responsibility or liability for the actions, product and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Privacy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in our Privacy Policy. We view protection of users' privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see our Privacy Policy. If you object to your Information being transferred or used in this way please do not use our services. For the avoidance of doubt, If Allureskins Pte. Ltd. has reasonable grounds to believe that any User is in breach of any of the terms of this Agreement, Allureskins Pte. Ltd. reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, Allureskins Pte. Ltd. may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if Allureskins Pte. Ltd. is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Allureskins Pte. Ltd. shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against Allureskins Pte. Ltd. for such disclosure.

 

Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

 

No Warranties

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN THIS WEBSITE, OR OBTAINED FROM A LINKED SITE IS PROVIDED TO THE USER "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE COMPANY HAS MADE REASONABLE EFFORTS TO POST CURRENT AND ACCURATE INFORMATION ON THIS WEBSITE; HOWEVER, THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES WHATSOEVER IN THE INFORMATION PROVIDED IN THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THIS WEBSITE. IT IS THE USER'S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION PROVIDED, AND USE OF THIS WEBSITE IS SOLELY AT THE USER'S OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO SOME USERS.

 

Limitation of Liability

THE USER SPECIFICALLY AGREES THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THIS WEBSITE. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING THE COMMUNICATION SERVICES AND/OR INCLUDED IN THIS SITE BY ANY THIRD PARTY.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM: (1) RELIANCE ON THE MATERIALS PRESENTED, (2) COSTS OF REPLACEMENT GOODS, (3) LOSS OF USE, DATA OR PROFITS, (4) DELAYS OR BUSINESS INTERRUPTIONS, (5) AND ANY THEORY OF LIABILITY) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS WEBSITE, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

No Agency

No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this User Agreement. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended, exists or is created between the Company and any buyer or seller.

 

Notices

Except as explicitly stated otherwise, any legal notices shall served on Allureskins Pte. Ltd., Singapore via registered mail, to 33 Ubi Avenue 3, Vertex Singapore 408868 (in the case of the Company) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing unless otherwise required by law.

 

Applicable Law and Jurisdiction

By visiting this Website, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and the Company.

 

The courts of Singapore will have non-exclusive jurisdiction over any legal action or the proceedings against the Company arising out of, with respect to, or in connection with any disputes over this User Agreement and disputes between Users.

 

General

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.

 

We may amend this Agreement at any time by posting the amended terms on this site. Except as stated elsewhere, all amended terms shall automatically be effective 14 days after they are initially posted. This Agreement may not be otherwise amended except in a writing signed by you and us. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.

Privacy & Safety

We, Allureskins Pte. Ltd., Singapore and its affiliates (or the "Company"), take your personal information seriously and use or keep it confidential. In order to protect your private information, we have established this Privacy Policy (the "Policy") in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the allureskins.com website and its related sites, services and tools (the "Website").

By accepting the Policy and the User Agreement in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy. This Policy is effective on May 1, 2020 for current users, and immediately upon acceptance by new users.

 

Collection

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States of America.

We may collect and store the following personal information:

  • email address, physical contact information, the date of birth and gender information;

  • transactional information based on your activities on the Website (such as buying, selling, bidding, item and content you generate or that relates to your account);

  • postage, billing and other information you provide to purchase or dispatch an item;

  • community discussions, chats, dispute resolution, correspondence through our Website, and correspondence sent to us;

  • other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information;

  • additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);

  • information from other companies, such as demographic and navigation data; and

  • other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).

 

Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customisation programmes, simply inform us. 

 

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customised experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request;

  • Resolve disputes, collect fees, and troubleshoot problems;

  • Prevent potentially prohibited or illegal activities, and enforce our User Agreement;

  • Customise, measure and improve our services, content and advertising;

  • Tell you about our services and those of our corporate family;

  • Send you targeted marketing, service updates, and promotional offers; and

  • Compare information for accuracy, and verify it with third parties.

 

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

 

Share of Your Information

We may share your personal information with:

  • Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links(including paid listings and links), processing credit card payments, investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Third parties giving promotional offers: Sometimes we send offers to selected groups our users on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please inform us. 

  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).

  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history;

  • Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, postal code,country, phone number, email address and company name; and

  • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

 

For the avoidance of doubt, If Allureskins Pte. Ltd. has reasonable grounds to believe that any User is in breach of any of the terms of this Policy, Allureskins Pte. Ltd. reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, Allureskins Pte. Ltd. may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if Allureskins Pte. Ltd. is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Allureskins Pte. Ltd. shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against Allureskins Pte. Ltd. for such disclosure.

 

Using Information from this Website

We enable you to share personal information to complete transactions. When users are involved in a transaction, they may have access to each other's name, user ID, email address and other contact and postage information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

 

You agree to use user information only for:

  • fulfillment of the transaction through this website and purposes related to the transaction;

  • using services offered through this website (e.g. escrow, postage and fraud complaints); or

  • other purposes that a user expressly chooses.

 

Cookies

We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

 

A few important things you should know about cookies are that:

  • We offer certain features that are available only through the use of cookies.

  • We use cookies to help identify you and maintain your signed-in status.

  • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.

  • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.

  • You may encounter cookies from third parties on certain pages of the Website that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

 

No Spam, Spyware or Spoofing

We and our users do not tolerate spam. You are not licensed to add other users of this Website, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent. To report any related spam or spoof emails to Allureskins Pte. Ltd., please email us. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. We do not rent or sell these email addresses.

 

Account Protection

Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

 

We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to us.

If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website.

 

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.

 

Security

Your information is stored on our servers located in the United States of America. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

 

Third Parties

Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

General

We may amend this Policy at any time by posting the amended terms on this Website. All amended terms automatically take effect 14 days after they are initially posted. If your questions are not answered online, you may write to us at: Allureskins Pte. Ltd., Singapore Attn: Personal Information Manager, 33 Ubi Avenue 3, Vertex, Singapore 408868 or using the Contact Us form.

Distributor inquiries

If you are interested to be a distributor of our products in your country, please contact us at hello@potionskins.com. We are looking for like-minded partners!

Payments

- Credit / Debit Cards

- PAYPAL

- Alipay